by Joel Baldwin | May 5, 2021 | Business & Team Management
As an office manager, you have the responsibility to keep employees as productive as possible while at the same time protecting the practice from user errors in the software that could have crippling financial results. For entry-level team members working with...
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by Betty Leh | May 5, 2021 | Uncategorized
It is common for a dentist at the end of an oral surgery procedure to ask the dental assistant to enter prescriptions and review post-operative instructions with a patient while they move on to their next patient. For offices that use ePrescribe, you can assign a...
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by Joel Baldwin | Apr 28, 2021 | Revenue Cycle Management
The Ledger contains individual line items for every completed procedure, insurance claim, payment, and adjustment made on the account. It can quickly get confusing to look at, particularly when viewing the activity for all of a guarantor’s account members....
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by Betty Leh | Apr 21, 2021 | Business & Team Management
Sometimes it is necessary to go back into a patient’s ledger to make a correction. In a small office, you might just go ahead and do it. In a large practice or a multi-site, however, it is good practice to communicate why the change is necessary. Entering a reason for...
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by Joel Baldwin | Apr 14, 2021 | Business & Team Management
Efficiency is making the best use of available resources, resulting in the least waste possible. Did you know that you can import user accounts in bulk from a file rather than adding them one at a time? IMPORANT: You can only import for one role and location...
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by Betty Leh | Apr 7, 2021 | Patient Relationship Management
Creating a welcome letter for new patients serves a few purposes: it expresses how thankful you are to have their future business, provides information about your practice, and provides information regarding their upcoming appointment. Dentrix Ascend provides a...
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by Joel Baldwin | Mar 31, 2021 | Schedule Optimization
Before the pandemic, any patient who had not been to the practice within 18 months was considered an inactive patient. Today, you can consider any patient who does not have their next appointment on the books as a candidate for reactivation. As you know, this patient...
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by Betty Leh | Mar 24, 2021 | Business & Team Management
Patients today are busy and need reminders so they don’t forget their appointments. When a patient breaks an appointment, it costs you money. In addition to sending text messages and emails to confirm appointments, most practices may still need to contact the patient...
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by Joel Baldwin | Mar 17, 2021 | Clinical Efficiency
How many times a week do your hygienists record something like “Performed general scaling with hand instruments. Flossed all contacts” in your patients’ clinical notes? Using clinical note templates, you can easily insert standard phrases like this with a few mouse...
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by Betty Leh | Mar 10, 2021 | Business & Team Management
Many dental practices have issues when it comes to reporting. They either can’t decide which reports to use, don’t know how to interpret the data, or don’t understand how often to run reports. As a result, the financial health of the practice suffers. In her...
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