Checking Text Message Responses

May 27, 2020 Hopefully your practice is taking full advantage of the Dentrix Ascend practice communications suite and is sending out automated text message notifications to your patients to confirm their upcoming appointments. When Dentrix Ascend requests a...

Revisiting the Patient Communications Tour

May 18, 2020 For most people, their first introduction to the Patient Communications module came during their setup training for Dentrix Ascend. So when it’s time to make changes to your appointment and recare messaging, you might be thinking, “I feel like I watched a...

Running a Lab Case Power Report

May 13, 2020 Dentrix Ascend can help you avoid awkward situations where the patient shows up for an appointment when the lab case is not back from the lab yet. Many offices like to monitor their lab case report several weeks out to ensure that all lab cases are...

Online Booking from the Patient’s Perspective

May 12, 2020 What’s good for the patient is often good for the practice. This post presents the experience of a hypothetical patient enjoying the benefits of online booking—just one of many great features included with Dentrix Ascend. I love smartphones. I use...

Working with Unapplied Credits, Part 2

May 6, 2020 So you ran the unapplied credits report, now what? The next step after running the Unapplied credits report is to go into each patient’s Ledger and apply the unapplied credit to the posted procedures. This way the provider receives payment for the...