Seeing All a Patient’s Claims in One Place

Seems like we’re always fiddling with patient claims. We create them, send them, resend them, print them, reprint them, and sometimes delete them and start over. One thing we don’t need is to have to hunt them down before we can send, print, or anything else. So...

Handling a Returned Check

Don’t you just hate it when a patient’s check comes back from the bank with a big NSF (not sufficient funds) stamped on it? Bounced checks are just a pain. But, as banks report making billions in bad check fees every year, it is almost inevitable that some of that bad...

Tracking Non-Patient Referral Sources, Part 2

No matter what you implement to attract new patients into your practice, you will want to make sure you track it in your Dentrix Ascend software, so you have statistics on how the marketing campaign performs. Part 1 of this set talked about how to add referral sources...

Tracking Non-Patient Referral Sources, Part 1

There are so many ways to market your practice. Which one is most effective? After you’ve spent time and money on brochures and business cards, social media and email campaigns, there comes a point where you need to know whether any of those efforts have been...

Finding Patients Not Attached to Recare

Occasionally, patients who haven’t been in for a while will call to schedule an appointment, and they’ll tell you they didn’t receive any kind of reminder that they were due for a cleaning. This usually happens when the patient isn’t attached to recare, so Dentrix...