Converting Documentation to JPEG

The clearinghouse used by Dentrix Ascend to transmit electronic claims only accepts JPEG files for attachments. This means that for any narratives and other non-picture items you wish to use as claim attachments must be converted to a JPEG format before uploading them...

What’s that Ghost on my Calendar?

The patient is a no-show, or has called to cancel an appointment. You have dutifully opened the appointment in the Calendar and set its status to either Broken or No Show. But what is this? The appointment turns into a ghost and shrinks! What is going on here? Don’t...

Filling Openings from the Broken/No Show List

It’s that time of the week again: looking ahead to next week’s schedule to see if there are any holes to fill, any providers with a light schedule, any opportunities to increase production. Dentrix Ascend can help you fill those openings from a list of patients who...

Changing a Patient’s Insurance Plan

Patients are notoriously bad about letting you know when their insurance changes, probably because many believe that when their insurance plan changes or terminates, their dental office is automatically notified by the dental insurance, which you know to be far from...