Responding to “I Didn’t Get a Statement” Claims

September 04, 2019 If you were asked to compile a list of popular billing comments made by patients, that list would likely include this one: “I didn’t get a statement.” What a great way to stall and avoid making a payment! Thanks to the Dentrix Ascend Patient Connect...

Printing the Ledger

March 20, 2019 Patients will occasionally request a printed copy of their charges and payments, especially for the previous year, and especially at tax time or when they need to reconcile a health saving account. And they will need the practice name, address, and...

Including a Tooth Number when Sharing an Image

January 9, 2019 There are several ways to share an image in Dentrix Ascend. By “sharing,” we mean exporting as a PNG or JPEG image file, or printing as a PDF document file. For one of the document export methods, the tooth numbers will be included on the page, like...

Fixing Print and Export Failures

Have you ever been working in Ascend and when you tried to print or export, the result was…nothing? No error message, just silence? The issue could be your web browser. By default, Google Chrome blocks pop-ups from automatically showing up on your screen. And guess...