Finding the Total Number of Patients on Record

A user asks, “We have three locations. I need to find the total number of patients on record (both active and inactive). Where can I find this information?” Dentrix Ascend doesn’t have this particular summary report prebuilt, but you can adapt an existing report...

Resetting a Forgotten Password

It happens. You sit down to log in to Dentrix Ascend and your password is…just gone, out of your head. You type what you think it might be, only to get the dreaded “Invalid credentials. You have 4 attempt(s) remaining” message. Not to worry. Follow these steps to...

Individualizing Recare Intervals

Dentrix Ascend allows you to adjust the intervals between recare visits on a patient-by-patient basis. For example, your default prophy schedule is six months between visits, but you can customize that interval to be every four months for a patient with poor hygiene...