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Dentrix Ascend

by Joel Baldwin | Mar 23, 2022 | Revenue Cycle Management

Handling Partial Insurance Payments

Sometimes when you send an insurance claim that includes multiple procedures—for example, a crown and a crown build-up—the insurance company may pay for the crown build-up but not the actual crown until they receive more information. If the insurance company is...
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Tags: additional, claim, insurance, partial, payment

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by Joel Baldwin | Mar 9, 2022 | Patient Relationship Management

Documenting When You Leave a Message

If you called a patient to confirm their appointment, but no one answered, and you ended up leaving a voicemail message, where should you document this in Dentrix Ascend? While you may not have spoken to the patient directly, it’s important to keep a record that...
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Tags: confirmation, message, reminder

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