Responding to “I Didn’t Get a Statement” Claims

September 04, 2019 If you were asked to compile a list of popular billing comments made by patients, that list would likely include this one: “I didn’t get a statement.” What a great way to stall and avoid making a payment! Thanks to the Dentrix Ascend Patient Connect...

Finding a Rejected Claim

October 3, 2018 Several users have voted for this feature request: “Would like to see rejected claims separate from the other unresolved claims so they are easier to identify. Add filters to the Unresolved Claims page.” This is a great suggestion, and I will be happy...

Managing Overdue Claims

Following up on unpaid insurance claims is critical to your practices’ bottom line. Dentrix Ascend makes it easy for you to manage your overdue insurance claims; it automatically keeps track how long a claim has been sitting without being resolved. A claim is...

Converting Documentation to JPEG

The clearinghouse used by Dentrix Ascend to transmit electronic claims only accepts JPEG files for attachments. This means that for any narratives and other non-picture items you wish to use as claim attachments must be converted to a JPEG format before uploading them...