Preventing a Reactivated Patient from Blowing Up Your Schedule

September 11, 2019 Congratulations! A patient who hasn’t stepped inside a dental office in seven years has decided to come in for an appointment. No particular reason. They just need to see a dentist. Are alarm bells going off? A patient that doesn’t warn you before...

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Responding to “I Didn’t Get a Statement” Claims

September 04, 2019 If you were asked to compile a list of popular billing comments made by patients, that list would likely include this one: “I didn’t get a statement.” What a great way to stall and avoid making a payment! Thanks to the Dentrix Ascend Patient Connect...

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Entering Multiple Family Members at Once

August 28, 2019 Dentrix Ascend defines a “household” as a group of patients with the same primary contact person. You could create patients one at a time and edit their Related Patients page to make those associations, but because Dentrix Ascend is all about creating...

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Using the Digital Routing Panel as an Information Resource

August 21, 2019 Does this ever happen in your office? The part-time hygienist wants to know if her patients scheduled for this afternoon have confirmed their appointments. The doctor wants to know how many appointments his 1:00 has missed, and the business manager...

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