Troubleshooting when a Treatment Plan Doesn’t Show the Insurance Portion

July 29, 2020 Presenting treatment plans can be challenging when a patient doesn’t understand why they owe money for their treatment-planned procedures. It can be embarrassing when a patient has insurance, but the treatment plan does not show the insurance portion....

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Including a Form Link with Your Appointment Reminders

Wouldn’t it be great if all your patients came to their appointments with all their forms filled out? While we really don’t expect that to happen, you can increase the chance that patients will come in with their forms filled out by including an invitation to complete...

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Recovering Images

July 15, 2020 Dentrix Ascend allows you to recover patient images under various circumstances. Whether you lost your internet connection while taking images, you decided to take images while the internet was down, or you accidentally deleted an image, you can recover...

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Show Only Working Providers

July 9, 2020 Have you ever gone to add an appointment to the schedule, only to find yourself unsure if the provider is scheduled to work that day? Dentrix Ascend helps remove uncertainty by providing an option to view only the providers working on a given day. This...

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Identifying the Patient’s Insurance Fee Schedule

Have you ever received an insurance payment that did not match the estimate? The most common reason for this is that your insurance fee schedule is not up to date. After posting the payment in the patient’s Ledger, the next step is to identify the patient insurance...

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Seeing the Users Assigned to a Role

July 1, 2020 A user role is a set of security rights you assign to a user account to grant or restrict access to certain locations in your organization or to features in the platform. Managing a busy dental practice can be a lot of work; Dentrix Ascend helps you so...

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“Use It or Lose It”: Use a Monthly Communication Plan to Fill Your Schedule

June 23, 2020 Back at the office and trying to fill your schedule? We have all heard the saying, “Use it before you lose it” regarding dental benefits. And we’ve all spent countless hours sending “End of the Year” treatment plan letters to patients regarding their...

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