The Current Problem

It’s great to enter revenue in the ledger. But, do you sometimes feel like you are spending too much time posting insurance payments?

In most cases, you rely on paper-based Explanation of Benefits (EOB) documents and then use that information to do manual claims reconciliations in Dentrix Ascend. Additionally, you cannot see claims online or automatically post payments to a patient’s ledger.

Manual reconciliation workflows take away valuable staff time which could be better utilized to address claims that need additional attention, such as those that are missing attachments or have been denied.  

The Solution

Electronic Remittance Advice (ERA) in Dentrix Ascend

An ERA is a data file you receive electronically from an insurance carrier. The file includes payment information about claims you submitted to it.

ERAs provide a flexible, intuitive reconciliation experience that reduces the time needed to post insurance payments. Once you enroll your locations in the ERA service and then register for ERAs with your insurance carriers, you will be able to view claims from an insurance carrier all at one time and post payments directly into your patients’ ledgers without additional data entry.  

Unlike the time-consuming manual workflows that you have been using to reconcile claims, the ERA capabilities in Dentrix Ascend make reconciliation processes easier and faster by providing electronic versions of EOB information with new, simpler workflows for approval of individual claims. 

Other benefits that come with using ERAs:

  • Increasing cash flow
  • Reducing time spent on paperwork
  • Improving data accuracy

You’ll be happy to hear that Electronic Remittance Advice (ERA) is included in your Dentrix Ascend subscription.

In the first phase of this feature, you are able to accept electronic insurance payments and apply the payments manually to a patient’s ledger. In a future release, you will be able to apply payments automatically to a patient’s ledger, without relying on a staff member to do this.

Additional Information:

  • To learn more about ERAs and enrollment, read Managing ERAs.
  • Note that an ERA is NOT the same as an EFT (Electronic Funds Transfer).
  • Enrolling for ERAs does NOT mean that carriers will be paying you by virtual credit card.