Protecting Your Insurance Estimates from Unapproved Changes
The insurance estimates in Dentrix Ascend come from your insurance plan configuration, including coverage tables, benefits, and fee schedules. In some cases—for example, when a predetermination comes back from an insurance company, and the estimate amount does not...
Charting Supernumerary Teeth
Normally, adults have 32 permanent teeth, and children have 20 baby teeth. In some cases, however, a patient may have extra teeth in their mouth called supernumerary teeth. When you need to chart treatment for a patient with a supernumerary tooth, Dentrix Ascend...
Faster Scheduling for Related Patients
Imagine you’re sitting at the front desk, and patient Jessica McClair calls to schedule appointments for herself, her husband, her toddler, and her younger sister. She would prefer to have all the appointments on the same day and around the same time. And, her husband...
Use eStatements to Offer Online Payments
You already know that sending electronic statements is an affordable way to deliver requests for payment. This is good for you. Plus, 75% of patients want to receive eStatements from providers*, so it is good for them, too. After receiving an electronic statement,...
Paying Providers
There are many provider compensation or reimbursement models. Your organization may pay on production or collections, gross or net, or maybe a base plus percentage. Whichever method you use, you need some numbers as a starting point. The Dentrix Ascend Provider A/R...
Adding Status Notes to Your Predetermination – Tracking Report
The Predetermination - Tracking Report shows the status of all the predeterminations you have sent in the last six months (180 days). The statuses come from the payer clearinghouse and can help you plan your next steps. What the default report does not have is any...
Editing the Subject Line in Patient Communication Emails
Having trouble getting patients to open your emails? Your patients probably receive dozens of emails a day. The last thing you want is for your practice communications to get lost amidst a slew of social media notifications and junk mail. If you’re finding that few...
Checking for Unsent Predeterminations
It is not always possible to send predeterminations immediately as you finish up a treatment plan presentation. Sometimes the phone rings, or you otherwise get distracted. Then, you forget. There is one report in Dentrix Ascend...
5 Tips to Make Online Booking Work for You
Did you know that 79% of dental patients say they prefer online booking over calling on the phone? There’s a reason why dental patients prefer booking online over calling or being called. Their lives are busy, and they’re already multitasking in so many different...
Searching for Misplaced Payments
Your patient, Nicole Williams, questions why she has a balance. She has a receipt that shows that she made a cash payment of $100 last month, but it is not reflected in the statement she just received. Sorting through her ledger, you deduce that such a payment was not...