Understanding Attachment Reminders – Part 2
In the blog post Understanding Attachment Reminders - Part 1, you learned that Dentrix Ascend has automated attachment reminders that help you know exactly what each insurance carrier requires for specific procedures when you are submitting insurance...
When Does a New Patient Get Counted?
New-patient acquisition is a key metric for many practices because it can help you see whether your practice is thriving or just surviving. Because of this, Dentrix Ascend provides multiple reports to let you see your new-patient numbers. But at what point is a...
Understanding Attachment Reminders – Part 1
How many times have you submitted a pre-determination or an insurance claim only to find that the insurance carrier requires additional attachments or documentation? It likely happens a lot. You may not realize it, but different carriers may require different types of...
Seeing Your Over-the-Counter Collection Numbers
If you’ve talked with a consultant about accounts receivable or collection rates, chances are you’ve heard that a total collection rate of 98% is a great goal and that your standard for over-the-counter collections should be between 35% and 45% (higher for specialty...
Editing Time Punches in the Dentrix Ascend Time Clock
If you’re using the time clock to track employee time in Dentrix Ascend, chances are good that you or one of the other staff members have forgotten to punch in or out once or twice (or more). It happens. It’s okay! Don’t let missing punches stress you out. You don’t...
Setting Up Entry-Level Insurance Rights
As an office manager, you have the responsibility to keep employees as productive as possible while at the same time protecting the practice from user errors in the software that could have crippling financial results. For entry-level team members working with...
Assigning a Proxy User in ePrescribe
It is common for a dentist at the end of an oral surgery procedure to ask the dental assistant to enter prescriptions and review post-operative instructions with a patient while they move on to their next patient. For offices that use ePrescribe, you can assign a...
Customizing the Ledger View
The Ledger contains individual line items for every completed procedure, insurance claim, payment, and adjustment made on the account. It can quickly get confusing to look at, particularly when viewing the activity for all of a guarantor’s account members....
Requiring a Reason for Ledger Changes
Sometimes it is necessary to go back into a patient’s ledger to make a correction. In a small office, you might just go ahead and do it. In a large practice or a multi-site, however, it is good practice to communicate why the change is necessary. Entering a reason for...
Importing New User Accounts from File
Efficiency is making the best use of available resources, resulting in the least waste possible. Did you know that you can import user accounts in bulk from a file rather than adding them one at a time? IMPORANT: You can only import for one role and location...