Paying Providers
There are many provider compensation or reimbursement models. Your organization may pay on production or collections, gross or net, or maybe a base plus percentage. Whichever method you use, you need some numbers as a starting point. The Dentrix Ascend Provider A/R...
Adding Status Notes to Your Predetermination – Tracking Report
The Predetermination - Tracking Report shows the status of all the predeterminations you have sent in the last six months (180 days). The statuses come from the payer clearinghouse and can help you plan your next steps. What the default report does not have is any...
Editing the Subject Line in Patient Communication Emails
Having trouble getting patients to open your emails? Your patients probably receive dozens of emails a day. The last thing you want is for your practice communications to get lost amidst a slew of social media notifications and junk mail. If you’re finding that few...
Checking for Unsent Predeterminations
It is not always possible to send predeterminations immediately as you finish up a treatment plan presentation. Sometimes the phone rings, or you otherwise get distracted. Then, you forget. There is one report in Dentrix Ascend...
5 Tips to Make Online Booking Work for You
Did you know that 79% of dental patients say they prefer online booking over calling on the phone? There’s a reason why dental patients prefer booking online over calling or being called. Their lives are busy, and they’re already multitasking in so many different...
Searching for Misplaced Payments
Your patient, Nicole Williams, questions why she has a balance. She has a receipt that shows that she made a cash payment of $100 last month, but it is not reflected in the statement she just received. Sorting through her ledger, you deduce that such a payment was not...
Understanding Attachment Reminders – Part 2
In the blog post Understanding Attachment Reminders - Part 1, you learned that Dentrix Ascend has automated attachment reminders that help you know exactly what each insurance carrier requires for specific procedures when you are submitting insurance...
When Does a New Patient Get Counted?
New-patient acquisition is a key metric for many practices because it can help you see whether your practice is thriving or just surviving. Because of this, Dentrix Ascend provides multiple reports to let you see your new-patient numbers. But at what point is a...
Understanding Attachment Reminders – Part 1
How many times have you submitted a pre-determination or an insurance claim only to find that the insurance carrier requires additional attachments or documentation? It likely happens a lot. You may not realize it, but different carriers may require different types of...
Seeing Your Over-the-Counter Collection Numbers
If you’ve talked with a consultant about accounts receivable or collection rates, chances are you’ve heard that a total collection rate of 98% is a great goal and that your standard for over-the-counter collections should be between 35% and 45% (higher for specialty...