Refreshing the Status of a Claim
Dentrix Ascend allows you to manually request an update from the clearinghouse for a claim if the automatic update between Dentrix Ascend and the clearinghouse was interrupted. Learn how to refresh the claim with the most recent status that the clearinghouse has...
Configuring Discount Plan Expiration Notifications
Many dental practices today offer their uninsured patients in-office discount plans to help develop loyal patients, remove barriers, and increase treatment acceptance. Keeping track of when these discount plans are close to expiring or have expired can be a tedious...
Save Time When Entering Prescriptions in ePrescribe
We’ve all heard the saying “work smarter, not harder.” The Favorites feature in ePrescribe is a great way to save you time when entering common prescriptions. For example, it’s common after dental surgery to prescribe an antibiotic and pain reliever. This is an ideal...
Handling Partial Insurance Payments
Sometimes when you send an insurance claim that includes multiple procedures—for example, a crown and a crown build-up—the insurance company may pay for the crown build-up but not the actual crown until they receive more information. If the insurance company is...
Documenting When You Leave a Message
If you called a patient to confirm their appointment, but no one answered, and you ended up leaving a voicemail message, where should you document this in Dentrix Ascend? While you may not have spoken to the patient directly,...
Handling a Carrier Request for A Range of Teeth as the Treatment Area
The ADA periodically changes recommendations for the treatment area of some codes. Consequently, an insurance carrier may require you to submit a specific treatment area for a procedure code. Dentrix Ascend makes it easy to create custom procedure codes that can be...
Deciding Which Power Report to Use
The right data and analytics can help practices improve both revenue and patient care. If you are a believer in data-driven decision making but are not sure where to find the data you seek, you’re in luck: the Dentrix Ascend Resource Center has an interactive guide to...
Using the “Treat and Complete” Feature
“Treat and complete” is not just a catchy phrase in Dentrix Ascend; it represents task automation, which means the software intelligently does work for you so you can be more efficient. You can take advantage of that intelligence to reduce the likelihood of rejected...
Attaching Clinical Notes to Claims
As you know, there are certain procedures for which the insurance carrier requires attachments, which could be X-rays, perio charting, EOBs, narratives, and so on. In these cases, adding narratives to claims may help improve your claim acceptance rates. Dentrix Ascend...
Top 5 TIPS of 2021
It's that time of year when we count down our most popular tips of the year. Maybe you missed one when it was originally posted, or maybe you need a refresh on the information that we shared. Our top tips of the year involved revenue cycle...