Assigning a Primary Provider

Assignment of a primary provider to a patient record is optional. Have you ever wondered why Dentrix Ascend includes it? The simple answer: it’s all about speed. Configure it once; use it in many places as a default. If in fact the provider assigned will be the...

Setting Primary Recare Types

Bread and butter. That’s what your recare system is to your practice. And you want to make it as good as it can be, right? One thing that is really going to help you is setting your primary recare types. What is a “primary” recare type? In simple terms, “primary” is...

Linking Dentrix Ascend to a Carrier Website

Staying on top of patient eligibility is a big job, and Dentrix Ascend would like to make the process for checking eligibility as efficient as possible. The quickest way to verify insurance eligibility is from the Insurance Eligibility page. Once a carrier website is...

Contacting Support

Everyone in the practice works with a computer in one form or another, to a great or lesser degree. And everyone who works with a computer will at some point experience a problem or difficulty or knowledge gap and need to reach out for support. Rather than just...

Customizing the Ledger View

The Ledger page contains individual line items for every completed procedure, insurance claim, payment, adjustment, finance charge, and late charge made on the account. It can quickly get confusing to look at, particularly when viewing the activity for all of a...

Fixing Print and Export Failures

Have you ever been working in Ascend and when you tried to print or export, the result was…nothing? No error message, just silence? The issue could be your web browser. By default, Google Chrome blocks pop-ups from automatically showing up on your screen. And guess...