Seeing the Active Patients in Recare

September 30, 2020 A common definition of patient retention is the percentage of active patients who consistently return for recare visits within a specified period. Want to keep an eye on your numbers? The Insights page has a dashboard that specifically highlights...

Tracking Production Totals By Provider

September 11, 2020 Why is it important to track the dentist’s production? Many practices see this as a key performance indicator (KPI) gauging the health and productivity of the office. It’s important that each dentist produce at a high level. Tracking...

Service Date versus Created On Date

August 26, 2020 Your monthly Outstanding Claims Report includes a Service Date and a Created On date. Have you ever found yourself asking, “What’s the difference between the Service Date and the Created On date?“  Or, “Why do I need to know two dates?” The Service...

Running a Lab Case Power Report

May 13, 2020 Dentrix Ascend can help you avoid awkward situations where the patient shows up for an appointment when the lab case is not back from the lab yet. Many offices like to monitor their lab case report several weeks out to ensure that all lab cases are...

Working with Unapplied Credits, Part 2

May 6, 2020 So you ran the unapplied credits report, now what? The next step after running the Unapplied credits report is to go into each patient’s Ledger and apply the unapplied credit to the posted procedures. This way the provider receives payment for the...