Collecting Over-the-Counter Payments

October 23, 2019 When it comes to collecting payment, there are many ways to run your business. Maybe your goal is to get 100% up front before you perform a procedure. Maybe you never collect on the same day, always waiting for the insurance payment to come back...

Building an Adjustment Detail Report

October 02, 2019 Write-downs, write-offs, professional courtesies, and the like are all adjustments to production that are not collectible. Therefore, regardless of how you pay your providers, you need to keep a close eye on the adjustments in your practice. The...

Responding to “I Didn’t Get a Statement” Claims

September 04, 2019 If you were asked to compile a list of popular billing comments made by patients, that list would likely include this one: “I didn’t get a statement.” What a great way to stall and avoid making a payment! Thanks to the Dentrix Ascend Patient Connect...

Billing Using the “If Not Billed Since” Feature

July 03, 2019 When patients owe you money, you send them billing statements. But you don’t want to confuse or annoy patients by sending those statements more often than once a month. To prevent this, you’ll want to enable the Only generate statement if not...

Adding a Patient Payment Plan

May 08, 2019 You know the situation. There are patients out there needing care who have put it off because of their financial situation. To resolve this problem, there are several options for patient payment and financing which you may choose to implement in your...

Printing the Ledger

March 20, 2019 Patients will occasionally request a printed copy of their charges and payments, especially for the previous year, and especially at tax time or when they need to reconcile a health saving account. And they will need the practice name, address, and...