Applying Unapplied Credits

Dentrix Ascend uses line-item accounting, which means that when a credit—such as a payment or credit adjustment—is entered, it should be posted against a debit transaction, such as a procedure or service rendered. In some cases, when a payment is made, there is no...

Customizing the Ledger View

The Ledger page contains individual line items for every completed procedure, insurance claim, payment, adjustment, finance charge, and late charge made on the account. It can quickly get confusing to look at, particularly when viewing the activity for all of a...

Handling a Returned Check

Don’t you just hate it when a patient’s check comes back from the bank with a big NSF (not sufficient funds) stamped on it? Bounced checks are just a pain. But, as banks report making billions in bad check fees every year, it is almost inevitable that some of that bad...